Frequently Asked Questions
Below are past questions and answers from past inquiries that may solve any problems or answer any questions that you may have.
Please feel free to contact us should you require immediate attention at Toll Free 1-866-527-5244
Shipping and Payment
Shipping Times are PER ITEM, as follows:
Ontario (1-2 business days)
Quebec (1-2 business days)
Manitoba (2-4 business days)
Saskatchewan (2-4 business days)
Alberta (4-7 business days)
British Columbia (4-7 business days)
New Brunswick (2-4 business days)
Newfoundland and Labrador (6-7 business days)
Nova Scotia (2-4 business days)
Northwest Territories, Nunavut, and Yukon. (varies)
All shipping times are estimates only.Most of our products will be shipped with a tracking number, so you can always look to see where your product is on its journey to you.
If you need expedited shipping please select express shipping during check out. Please note that is separate from the desired delivery date. The desired delivery date is just a guideline for us.
Holiday Seasons Shipping
During holiday seasons please allow 3-6 additional business days for processing + add shipping time. During holidays, such as Christmas, New Year’s, Valentine’s Day, Easter, Mother’s Day, Father’s Day, and Halloween order early to ensure delivery on or before the holiday.
Once your order has been validated you will receive an e-mail that includes your individual order confirmation number. Please refer to this number when contacting our customer service department about the status of your order.
Estimated shipping times for the USA is 3-7 business days.
If you need expedited shipping please select express shipping during check out. Please note that is separate from the desired delivery date. The desired delivery date is just a guideline for us.
We accept most major credit cards, including American Express, Visa Debit, MasterCard, Visa and PayPal. All payments are charged in Canadian funds.
Yes you can upgrade your shipping . You can select your desired delivery date and you can select which shipping method you would like to use to make sure the item arrives on the desired delivery date.
At GourmetGiftbasketStore.com we know that getting your products quickly is important to you, so we process your order immediately to make sure your products get on their way as soon as possible.
Absolutely! After you proceed to checkout, enter the address where you’d like your order delivered.
Yes, just add your items in the cart, make sure you enter a gift message on the product page first, at the check-out page you will have the chance to select the address to each item in your cart.
Absolutely! By creating your own customer profile, your billing address and shipping addresses will be stored, this way when you come back you don’t need to re-enter these information all over again. Just pick your gift, add a gift message, pick the recipient with one click and add your credit card info. You can place your order in 2 minutes this way.
No, we do not keep your credit card info on file.
Yes, you can ship outside of Canada. Please note not every item can be shipped to the USA. On the product page you will be able to see if the item can be shipped to the USA.
At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbour, leave package on porch, etc.). You may leave a note for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.
Once your product has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).
For your security, our suppliers may require a signature for delivery. You may leave a note for the driver with special instructions; however, the delivery of the package is still at the discretion of the driver and policies of the courier.
Cake Ordering and Delivery
ShAll our cakes are baked fresh by local bakeries. Most of the time they require at least 72 hours’ notice to be able to prepare your cake. Please note that some of the bakeries may be closed on Sundays or Mondays. If you place an order on Tuesday, your cake will be delivered on Friday. If you have questions please call us at 1-866-527-5244.
Since the cakes are baked fresh for the delivery date, the bakery will contact the recipient to arrange delivery time so there is someone home at the time of the delivery.
Since the nature of the fresh cake your gift cannot be a complete surprise. The bakery will have to contact the recipient and set up a time for the delivery and to make sure there is someone there to receive the gift. We can keep the gift a partial surprise by saying they have a special delivery.
No, we cannot leave bakery items outside. We must ensure the recipient is home. Unfortunately because we cannot control the weather conditions, bakery items will spoil on a hot or humid day. There is also a chance of theft or damage if left outside.
Most of the time weekend delivery is not a problem. However for some smaller towns and rural areas we may not have a baker available during the weekend. Please check with us for details as well as for information on Sunday and Holiday delivery in your city or town.
Yes you can, however the cake will be delivered by the bakery and the flowers will be delivered by the flower company.
At this time we only offer standard cake designs similar to the photos shown on our website. Each bakery has their own special touch how they decorate their cakes.
We are able to add a name to your cake such as “Happy Birthday Emily” or “Happy Anniversary Mom and Dad”. However at this time we cannot accommodate long special messages.
We are working on this option. Please contact us with the recipient’s address to find out if these specialty cakes are available in the requested town/city.
At this time we are not able to accommodate your request to add candles to the cake order.
Cake delivery is available in most cities and towns. However, there are some rural areas that require extra effort or distance to deliver your cake which may require extra delivery charge. Please check with us if you know that the delivery address is in a remote area.
Each cake designer has their own special touch to add to the cake, therefore it will be slightly different from the picture you see. Our bakers will do their best to bake the nicest cakes with the best quality ingredients available. They always do fabulous flavorful and beautiful cakes.
Yes, however we require 72 hours/ 3 days’ notice to cancel a cake order. The labor and preparation of making the cake requires that time frame.
Yes, you can change the delivery address for your cake only as long as it is within the same city/town within Canada and within the same delivery area and you must notify us of the address change at least 1 day prior to the delivery.
Flower Bouquet Delivery
The Flower Bouquet will be hand delivered the gift basket will be shipped, therefore they cannot be delivered together. Same applies for Cakes, and Gift Baskets, or Cakes and Flower orders.
Quick Links
Shipping & Returns
Learn about the shipping times for your order in our Shipping Policy, and explore our Return Policy before creating your order.
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Contact
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